Shipping & Returns

Shipping is included within the price for Australian and International customers. Details are set out below

Shipping Times
Once the product leaves our gallery we have no control over shipping times. We can supply you a Registered post or Shipping Tracking number.
We will usually ship your order within 5 working days. Most times it will be within 2 days of your order being placed.
Every print is personally signed by John Temple. If John is unavailable to sign your order for example if he is on a Photographic Field trip we will advise you of any delay in shipping. Excepting exceptional circumstances this will not be more than 2 weeks.

Special Gifts. Please mark to our attention if your order is to be a gift or has a specific "must be delivered" date. If we are unable to achieve the delivery date we will contact you.

Shipping within Australia - Free
All orders from this Website are shipped Freight Free within Australia prices include GST. (Goods and Services Tax) Tax Invoices are supplied with the goods. We use Australia Post Registered and Insured. Shipping is free on Unframed Prints AND Framed Prints up to and including our 30 inch series. Shipping is also free for larger size unframed Prints of 40, 50 and 60 inch. As you browse through the images you will see various sizes are offered and this will vary depending on the image itself and if the image is Limited or Open Edition. For more information about sizes please visit our (link) framing details page. If you are interested in purchasing large framed product 40 inch (print size) and above please contact the gallery for pricing.

International Shipping and GST - Price Includes Shipping
Products sold within Australia incur a 10% goods and services tax (GST). All prices on our web page include GST in Australian Dollars. International customers who visit the gallery and purchase product to take with them may be eligible to receive a GST refund upon presentation of their Tax Invoice on departure from Australia to a customs officer at an International Airport or embarkation port. Currency Converter www.xe.com opens new window

International orders that we send overseas do not incur GST. However as the cost of shipping internationally depends on a number of factors for example size, weight and destination we will apply the GST equivalent towards the shipping cost. In plain words the price you see on the Web site is what you pay and includes shipping to you - anywhere in the world.

Please note that you are still responsible for any Taxes or Customs charges that may be applied by the destination country.

Typically a 30 inch framed product can cost us almost $200 to Ship to the USA or England so the GST equivalent offsets less than half of this amount; we think this is a good deal for our international customers.

Destination Country Customs Charges.
International Customers Please Note: All import duties and taxes levied by your country are payable by you.
International freight charges are included in your order, but import duties and other taxes, which may be levied in the country of destination, cannot be assessed by John Temple Gallery and are therefore NOT included. You must agree to pay those duties and taxes to the Freight Company or customs officer or customs agent upon request.

In the event that You fail to pay all the relevant import duties and local taxes at the time of import, You authorise John Temple Gallery to charge to you credit card with any costs, including charges which may be incurred by the shipping company in relation to my delivery such as but not limited to storage or engaging a customs agent.

Returns.

Prints and Framing. This is what we do!
We don’t sell cakes or bread or anything other than our prints and our frames.
All prints are printed by John and every frame is made at our Tasmanian gallery.
We work hard to achieve a quality product for your lasting enjoyment and we stand behind that product. Every John Temple print and framed product is guaranteed.

Our guarantee to you.
If you are not satisfied with your purchase we will provide a refund or credit to you against your next purchase.

After you receive and unpack your purchase if you feel that it is not suitable or if there is something wrong with the product such as shipping damage, there are a number of steps to follow and this depends if the product is damaged or if you deem it not to be suitable.

1. Product not suitable.
- Please contact John at the gallery via email or phone and so that we are able to discuss with you why it is not suitable. We will then arrange a refund or credit against your next purchase.
- Product must be returned in original packing or packed as well as it was when shipped to you, with the RA# clearly visible on the outside of the package.
- You, as the purchaser are responsible for return shipping charges. We do not accept COD.
- Product must be suitable for resale. It is subject to inspection before a refund or credit is issued.

2. Product Damaged or a problem found.
-- Contact John at the gallery via email or phone discuss what is wrong.
- Arrange a digital photograph of the product clearly showing the problem and email it to John.
- Depending on the severity or nature of the problem we may make a suggestion as to how it may be fixed or if it cannot be fixed to your satisfaction we will discuss if we are to reship a new product or if a credit or refund is more appropriate.
- If John determines that the product is to be returned to us then we pay the shipping.
Very Important - You must contact the gallery before attempting to ship any product to obtain an RA Number (Return Authority Number).

3. Print Only
Great care should be taken when handling the print to avoid fingerprints, scratching and buckling. Handle the print only by the edges. We strongly advise that you carefully follow the instructions on the package for print only that recommends that you open the print package in the presence of an experience framer of your choice. It may be preferable to avoid opening your print until you have taken it your chosen framer and allow them to open it at the same time you choose your mats and frame.

This serves two purposes. Photographic prints as are all works of art, delicate and do not handle well. Your framer will have many years experience in handling prints effectively.
By opening the print with your framer, in his workshop, you both see that the print is free of any marks or defects at the time you leave it with the framer.

Special Print Guarantee
Sometimes even the most experienced framers can have a hiccup. In the event something does go wrong that causes damage to the print whilst in the care of your framer you should negotiate with him or her regarding compensation. However we will reprint the product at a nominal charge and not the full retail price. We do require evidence that the original print is destroyed. With Limited editions we require a section of the image with the title and print number to be returned to the John Temple Gallery before we will re-issue a Limited Edition Print.
A small charge for Insurance and registered post will also be made.

Please Choose carefully.
Because we pay the freight to you for each purchase we ask that you choose carefully and our web site is set up to show a close representation of what the final product will look like. Our preview page shows the mat and framing combinations.
You should be aware that your screen may not accurately display colours; it will vary from computer to computer. It is unlikely for example that you could hold up one of our prints next to your screen and see them match. The images that we load to the web are of a much lower quality than we use to print with for one thing.

Last Edited July 2008